Creative Models Australia - modelling parts, accessories, conversion kits, detail sets, update sets and decals  
 
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New Releases   This Month's Specials Phone National: 02 9520 9364     Fax National: 02 9520 0032.
Phone International: + 61 2 9520 9364     Fax international: + 61 2 9520 0032.
 
 
   
     
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F.A.Q.'s

How did Creative Models form?
Creative Models Australia ( CMA ) was formed in Dec 2007 by Glen Burns. Having recently re entered modelling again, a lot of kits, and aftermarket parts that Glen wanted were not available in the Australasian region, so after contacting these manufacturers, Creative Models Australia was born, distribution agreements where put in place, and the list of manufacturers rapidly grew to what
you see now.
 
 
Who is Creative Models Australia ?
CMA is owned and operated by Glen Burns. Glen has over 25 years of modelling and industry experience.

Introduced to modelling at a very young age by his father, Glen's main modelling comprised of radio control aircraft. At this stage predominately powered, and competition gliders. Glen would also travel around the country with his father competing at national gliding competitions.

Glen was also introduced to plastic modelling at a young age by his father, and like most kids of that age enjoyed the hobby a lot, with the building and finishing progressing with age.

With the RC aircraft hobby also moving rapidly forward, Glen became involved in ducted fan aircraft, and not long after turbine powered jet aircraft.

This saw Glen compete for Australia at the biannual World Jet Masters held in Thailand . Glen was the team's crew chief, and due to his skills was also employed by other countries at the same time to crew chief for their teams.

After having a break from modelling and RC aircraft for a few years, Glen rapidly jumped back into the scene when he saw some new kits released. And with this leading into wanting more kits, accessories and details, CMA was soon formed.

Glen does not have any one main area of interest in modelling, and has and does still model cars, boats/ships, aircraft and military.

 
 
Where are you based?
CMA is based in Engadine, south Sydney NSW, Australia.
 
 
Do you have a retail outlet?
At this stage we do not. How ever we will soon be moving into a larger warehouse that will be able to accommodate all of our needs, and this will have a retail outlet by appointment. We do have grand visions of opening up a fully fledged retail store stocking all major brands and aftermarket.
 
 
How do you operate?
Our main principal of operations is importing, distribution and retailing. All retail sales at this stage will be handled by the website, phone, email and fax.  
 
 
How can I pay for my order?
We can accept credit cards, cash on delivery (COD), cheques, money orders and direct deposits.

Overseas residents can only pay for their orders by credit card. We can not accept international Money Orders as Australia Post will not cash them.

 
 
How much will you charge me in postage?
Postage costs are based on rates supplied and charged by Australia Post and the courier we use. We actively aim to minimise the cost of this to you through carefully selecting the carrier and method for each order. We will gladly quote on the postage for any item - please just email with details of item and your location. Please note COD orders also incur a COD fee charged by Australia Post on top of the postage rate.

Please note, items such as paints, glues, epoxies, etc are classed as flammable dangerous goods and can not be sent by Australia Post. This will be sent via courier only

 
 
How do the pre release sales work?
Pre release sales is an ongoing pre purchasing system set up for trade and retailer to obtain products from new manufacturers, new releases, out of stock items and when we do our monthly orders.

The pre release system allows you to order directly to us, what items you want, before we order. This ensures that you get your products earlier, easier and more efficiently.

 
 
What information do you keep/collect?
We keep very basic personal and statistically information that is supplied to us, by you.
 
 
What do you do with these details?
These details are primarily used for account keeping information, as well as for statistical.
 
 
I am a retailer, how do I…?
All retailers are encouraged to read the “For Retailers” page for details on ordering stock and setting up accounts etc.
 
 
I am a manufacturer, how do I…?
All manufacturers are encouraged to read the “For Manufacturers” page for details on obtaining distribution with CMA.
 
 
What is the Creative Modeller?
The creative Modeller is a discount package for retail sales. You can set up an account and will receive certain discounts for minimum monthly purchases.
 
 
What is our return policy?
All return requests are handled quickly and assessed individually. We inspect goods before shipment, and check each item before dispatch for obvious faults/damage. We aim at all times to pack and dispatch items securely and safely. We will not replace or accept damaged parts that are not a manufacturing or postage fault. For example, parts damaged while building.
 
 
How can I contact you?
You can contact us by clicking here for our contact page.

 

 

   
 


 
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Retail Sales/Enquiries
sales@creativemodelsaustralia.com

Trade sales/Enquiries
info@creativemodelsaustralia.com

Manufacturer/Distribution Enquiries
glen@creativemodelsaustralia.com

Accounts and Accounting
accounts@creativemodelsaustralia.com